Limitation of
LiabilityIn no event will
we, our
affiliates or our or their licensors, service providers, agents, employees,
officers
or directors be liable for damages of any kind, under any legal theory,
arising out
of or in connection with your use, or inability to use, our site, any
websites
linked to or from it, any content on our site or on such other websites, or
any
services or items obtained through our site or such other websites,
including any
direct, indirect, special, incidental, consequential or punitive damages,
including
but not limited to, personal injury, pain and suffering, emotional distress,
loss of
revenue, loss of profits, loss of business or anticipated savings, loss of
use, loss
of goodwill, loss of data, missed deadlines and whether caused by tort
(including
negligence), breach of contract or otherwise, even if foreseeable. The
foregoing
does not affect any liability which cannot be excluded or limited under
applicable
law. Payments
& TaxesPayment is required in full with all
orders.
Your
credit/debit card will be debited on acceptance of your order to ensure that
sufficient funds/credit are/is available in the account.All
credit/debit cards are subject to
validation checks
and authorisation by the card issuer. If the issuer of your card refuses to
authorise payment, we will not be liable for any delay or non-delivery, and
we are
not obliged to inform you of the refusal.Should a
suspected error
be made in billing
your
credit/debit card, our policy is to provide a full and immediate refund,
pending
further investigation by the management.All of our
prices are
always fully inclusive of
all
global consumption and sales taxes (VAT, GST, etc.) that we may be legally
obliged
to apply to our customers depending on their individual physical
location. ComplaintsWe
endeavour
to respond
to all correspondence,
including complaints, within a maximum of 2 business days from receipt. All
complaints must be made in writing; our telephone staff are not authorised
to handle
such matters.Should a
complaint not be
resolved to a client's satisfaction, we welcome arbitration from a respected
and
mutually agreed independent third party. Delivery
FormatWhen working on your
drafts, we will provide
files in a
PDF and Microsoft Word 2016 formats. We cannot be held liable for
incompatibility
issues with your individual computer set-up although we do undertake to
assist as
best we are able in resolving any such issues and will provide alternative,
more
suitable formats if we are able to do so. However, it should be noted that
IT
support is out of our field of expertise and if we are unable to agree upon
a
resolution, then the user will need to seek appropriate professional IT
support at
their expense. Please note; we do not create editable documents in Apple
Pages,
Google Docs, or any other editable format other than Microsoft
Word. Turnaround TimesOur
standard
turnaround time is two business
days from
the day of your consultation call – NOT from the day of order. We do not
start work
on new projects until your consultation call (or online chat) has taken
place, this
is to ensure we have a sound understanding of your requirements before we
start work
on your project. Providing your project is activated by 5 pm (Monday –
Friday) you
will be assigned a writer on the same business day. Your writer will message
you
within our platform to arrange a mutually beneficial time and schedule your
consultation call. This will typically be the following business day
providing you
are available. If you are unavailable, this will lead to a delay in
delivering your
first drafts. Revisions are completed within two business days of you
requesting
them. We cannot be held responsible for missed application deadlines, each
client is
unique and the amount of time required to complete the documents to
perfection
varies from client to client. We recommend engaging our services a MINIMUM
of ten
business days before application deadlines. No refunds will be given for
missed
deadlines. Project CompletionOur writers will
work
with you until you are 100% happy with your final drafts with no time limit. At
this
stage, we ask you to mark the project as complete in our platform so we can
manage our
writer's workload accordingly. Due to the volume of clients we work with, if you
do not
mark your project as complete, our platform will automatically close the project
after
14 days of inactivity from you, and we assume the drafts submitted were
completed to
your satisfaction. Projects can be reopened at the discretion of your writer's
manager
depending on your writer's current workload. Projects that have been inactive
for 30
days will not be reopened, and these projects are considered completed providing
first
drafts of documents ordered are submitted by your writer. It is up to you as the
client
to provide feedback within a timely manner.
LinkedIn
Profile
WritingOur
LinkedIn Profile Writing service involves
the
provision of a document file containing a full write-up of the various
sections of a
LinkedIn Profile that may be easily copied and pasted into a live profile.
We do not
undertake to directly log in to or create profiles on behalf of our clients
- this
is a security measure to ensure the safety of your personal information and
confidentiality of your login credentials. Refunds/CancellationsCareers Expert
Group (CV People & Resume
People)
provide professional bespoke writing services. There is no trial or grace
period
after purchasing a writing service. A considerable amount of time and effort
goes
into critiquing, researching, drafting, writing and proofreading your new
documents.
It is this time that you are purchasing rather than a tangible product. As
CV/resume
writing is a bespoke and tailored service, we are unable to offer full
refunds once
your project has been assigned to a writer. Our refund policy is as
follows:
- If you wish to cancel your order before your project has been assigned
to a
writer we will issue you a full refund.
- If you wish to cancel your order whilst it is being drafted please
contact your
writer as soon as possible. They will inform you how many hours they
have worked
on your project thus far and we will charge you for work already
complete at an
hourly rate.
- If you wish to cancel your order after you have been sent first drafts
of your
documents we will not issue a refund unless we are in breach of our own
terms
and conditions. We will however work on your project until you are 100%
happy or
reassign your project if required.
- Under no circumstances will we issue monetary refunds after 60 days from
placement of your order. Refunds that are approved by our Chief
Operating
Officer for orders placed more than 60 days ago will be issued by way of
a
credit voucher which can be redeemed on our
website with no
expiry date.
Like any bespoke writing service,
you should
expect multiple drafts and revisions before a finished product is available.
To
ensure satisfaction with your final documents, we offer a 100% satisfaction
guarantee. Our writers will work with you throughout the revision process
until the
final draft is to your satisfaction. If you are unhappy with the work by
your
assigned writer, you may speak to our management team, and if deemed
necessary we
will change your writer free of charge. If a change of writer is requested,
the
delivery time of two business days (following the consultation call) is
restarted,
to ensure the new writer is fully brought up to speed on the current scope
of the
project.In no event will
refunds be
issued if deadlines are missed. Project lifecycles are unique to each
individual's
needs and specifications. While first drafts are submitted within two
business days
of your initial consultation, we recommend starting the process at least ten
business days before application deadlines to ensure your documents reflect
perfectly with your own skills and experience and are tailored toward the
position
you are applying for.Personal
Document PreferencesOur
CV/resume
writers are professional career writers, most coming from the recruitment
and HR
industry and they will complete your documents using current standards and
keywords
to increase your chance of being selected for an interview. CV/resume
writing is an
entirely bespoke and personal service; your own personal preference may
differ from
the industry standards our writers are trained to. If you request to deviate
from
the advice our consultants give, your resume will not come with our
interview
increase guarantee and no refunds will be provided. CV/Resume
LengthPackages containing CVs & resumes are
limited to a
maximum of three pages. For the vast majority of professions, a CV/resume
should
NEVER exceed three pages regardless of the amount of work experience, and it
is our
professional advice to keep the document to this as an absolute maximum. If
you
require a longer resume, we class this as an Academic CV (usually utilised
for
lawyers, medical practitioners, etc.) and you will be required to pay the
difference
between a standard CV/resume rate and an Academic CV. Phone
ConsultationsOur writers work on multiple
projects
and with
numerous
clients. To ensure the integrity of the project is maintained throughout its
lifecycle, phone consultations must be scheduled with you at specific times
to
ensure all components of the scope of the project is established, and both
parties
are in agreeance with the scope of works. Phone consultations typically last
no
longer than 45 minutes, depending on how much information you provide within
your
existing CV/resume. Subsequent phone calls are at the discretion of your
writer and
are subject to their availability. Conversations are to remain on the
Careers Expert
Portal, where messages are logged and time-stamped to protect both parties'
rights. Communication with your
WriterAll communication is
to be completed through the chat
feature on our online portal. We NEVER work via email as messages can end up
in spam
folders and important correspondence and documents can be missed. On
assignment of
your project, your writer will contact you within the online chat function
to
schedule your initial consultation call. All documents are uploaded to your
account
by your writer to download. Website
UseYou warrant
that you
will use our web sites
only in
accordance with these Terms & Conditions and only for lawful purposes
and in a
lawful manner.You warrant that
all
information which you provide to us is true, accurate, current and complete
in all
respects and that you will notify us immediately of any changes to such
information.We reserve the
right to
change or remove (temporarily or permanently) a web site (or any part of it)
without
notice to you, and you confirm that we shall not be liable to you for any
such
change or removal.Our web
sites are
provided to you on an 'as is' and 'as available' basis without any warranty
being
given in relation to the web sites including (but not limited to) implied
warranties
of non-infringement, compatibility, security, accuracy or any implied
warranty
arising from course of dealing or usage or trade.We
make no
warranty that the websites will meet
your
requirements or will be uninterrupted, timely, or error-free, that defects
will be
corrected or that the site or the server(s) that makes it available are free
of
viruses or bugs.We will not be
responsible or liable to you for any loss of material uploaded or
transmitted
through our web sites.All
emails and
any attachment(s) is/are confidential. If an email is received by a party,
who is
not the intended recipient they are requested to notify us immediately,
delete it
from their system and refrain from copying or using it for any purpose or
disclosing
its contents in any other way.We are
not responsible for the content of emails which may or may not contain
personal
views. Anything said or contained within an email does not necessarily
reflect our
views and opinions unless specifically stated.Internet
communications are not secure and may
be
intercepted.All emails are
checked for
all known viruses by Symantec Corporation software which is updated at least
daily,
and no further liability can be accepted.All links
on
our web
sites to third party web
sites are
provided purely as an information source and we do not endorse, approve,
certify or
control links to or information provided by other individuals, institutions
or
organisations, and do not guarantee the accuracy, completeness, efficacy,
timeliness, or correct sequencing of information located at external
Internet
addresses, nor are we are responsible for the terms, conditions, policies or
security of these web sites. Intellectual
PropertyYou
acknowledge and agree that all copyright,
trademarks and all other intellectual property rights in all material on our
web
sites, site design, structure and graphics and all software and source codes
connected with our web sites shall remain at all times vested in us or our
licensors. You are permitted to use this material only as expressly
authorised by
us.You acknowledge and agree
that the
material contained within our web sites is made available for your personal
non-commercial use only. You may only access, view, copy and/or print pages
from our
web sites for the sole purpose of you evaluating whether to and/or placing
an order
with us. Any other use of the material within our web sites is strictly
prohibited.